Our customers are our future. As a responsible utility contractor, it is our mission (and our pleasure) to go the extra mile for these communities, and to champion customer satisfaction as an everyday part of the KLT approach.
We have a dynamic team of talented professionals at KLT. Every one of them works hard to keep our customers and communities happy and to move the work forward in a progressive way. Our customer services team provides daily support to everyone who needs it: our clients, our clients’ customers and members of the public who are affected by our works. Ask them anything, at any time – they are happy to help.
No one likes disruption, and that is why the touchpoints start before our engineers arrive in the street. You will see us knocking on doors, explaining what is going to happen and what we will be doing to keep the energy flowing and the local community safe. If no one is home, we leave a detailed letter that includes a contact number for every stage.
For vulnerable customers, we are pleased to provide alternative heating and cooking facilities if the work overruns. We will also ensure they are reconnected as early as possible.
Once our works are complete, we may ask for feedback about your experiences. We evaluate everything our clients and customers say to us and hold ourselves accountable for continuous improvement. We are here for the long term, building trusting relationships where everyone wins.